Customer Network Engineer : MTN Vacancies

Job mission

• The Graduate in Training will be trained (formally and “on the job”). • Graduate will, under guidance of the line manager, gain knowledge, understanding, insight and hands-on experience and skills to become competent as a Customer Network Engineer within the given period and to utilize these learnt skills within the given environment to be able to effectively implement all customer solutions and provide high level technical support, post implementation • The graduate will add value by being actively involved in MTN projects

KPA duties

• Assist clients and staff (on-site) with hardware and software installations during and after hours. • Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems if required. • Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. • Provide post sales support and maintenance of client networks. • Provide effective on-site local area network support • Learn and assist with translate and implement customer business requirements into a technical solution. • Learn to develop effective resolutions of escalated complex problems and escalate to third level if required. • Learn to maintain high standards of quality during incident resolution or customer implementation. • Learn to be responsible toward all client documentation is created/updated post implementation phase. • Gain skills in order to build and maintain relationships with client to assist with client retention and identify up-sell opportunities. • Learn to work within SLA and defined time frames • Update client on all escalated calls on a regular basis • Understand customer needs and input into the development / fine-tuning of systems accordingly • Contribute towards initiating change to continually improve all aspects of service delivery • Learn to adopt a proactive approach to prevent problems from arising in the future Contribute towards initiating change to continually improve all aspects of service delivery • Ensure continued personal (technical) development. • Learn to deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.

Educational requirements

• BSc Computer Science / Electrical Engineering or National Diploma: Electrical Engineering (Light Current)

Experience required

None

Skills required

Knowledge: • Basic Knowledge of all aspects of ISP industry • Basic PC literacy • Basic Network Design Skills / physical competencies: • Communicate at all levels • Presentation skills • High Energy levels • Planning skills – plan, prioritise, resource allocation and deliver on time • Problem solving skills • Conflict management skills • Time management skills (specifically the ability to prioritise) Behavioural qualities: • Accountability • Initiative • Team player as well as ability to work independently • Team orientation – strengthening teams • Service orientation • Customer centricity • Flexible and adaptable – changing opinions / behaviour in the light of changing situations • Operate with integrity (high ethics) • Methodical and systematic

Other information

Reference No: MTNBSCNE   Position Type: Graduate   Affirmative Action:  Open to All   Salary:   Additional: 2 year contract graduate program

Applications close 31 Mar 2011.   Apply now